Legal / Vivinne Perfumery

Vivinne Perfumery Privacy Policy

Last updated: 27 May 2026

This Privacy Policy explains how Vivinne Perfumery collects, uses and protects your information when you browse our website, place orders, pay through checkout or receive order updates.

1. Who we are

Vivinne Perfumery is an online perfume and fragrance store. We use customer information to process orders, confirm payments, arrange delivery, provide support and improve our service.

When we say 'we', 'us' or 'Vivinne Perfumery' in this policy, we mean the operators of the Vivinne Perfumery website, checkout and official support channels.

2. Information we collect

2.1 Information you provide

When you place an order or contact us, you may provide:

Customer details: name, email address, phone number and support messages.
Delivery details: country, state, city, delivery address and any additional note you provide.
Order details: product selected, variant, quantity where applicable, amount, order reference and fulfilment status.
Telegram details: if you link Telegram, we may store your Telegram chat ID, username and linking token so we can send updates.

2.2 Payment information

Payments are processed by providers such as Korapay. We do not store your full card details, but we may receive and store limited payment records needed to confirm and reconcile your order.

Payment status, amount, currency and payment reference.
Payment channel or limited transaction metadata supplied by the payment provider.
Refund, reversal or chargeback information where applicable.

2.3 Technical information

When you use the website, we may automatically collect:

IP address, browser type, device type and approximate location.
Pages visited, actions taken, checkout events and time spent on the site.
Error logs and diagnostic data used to improve security and reliability.

3. How we use your information

We use your information to:

Create, process, verify and deliver perfume orders.
Confirm payments through Korapay or other supported payment providers.
Send order confirmations, receipts, delivery updates and customer support replies.
Coordinate fulfilment with trusted suppliers, dispatch teams and delivery partners.
Improve our website, product catalogue, checkout flow and customer experience.
Detect fraud, prevent abuse, secure our systems and comply with legal obligations.

4. Legal basis for processing

Depending on your location, our legal basis for processing personal data may include contract, legitimate interests, consent and legal obligation.

Contract: to process and deliver the order you placed.
Legitimate interests: to improve service quality, secure the website and prevent fraud.
Consent: for optional features such as Telegram updates where consent is required.
Legal obligation: for accounting, tax, regulatory, dispute and compliance records.

5. How we share information

We do not sell your personal data. We share only what is reasonably needed to operate Vivinne Perfumery and fulfil your order.

Payment providers, including Korapay, to process, verify and reconcile payments.
Delivery partners or riders to deliver your order to the provided address.
Suppliers or fulfilment partners where needed to confirm stock or prepare the product.
Email, hosting, analytics, customer support and messaging providers that help us operate the website.
Authorities, regulators or law enforcement where required by law or to protect rights and safety.

6. Cookies & similar technologies

Our website may use cookies or similar technologies to keep the site working, remember basic preferences, understand usage patterns, detect errors and protect checkout security.

You can usually control cookies through your browser settings, but disabling some cookies may affect checkout or account-related features.

7. Email & Telegram communications

We may contact you by email, phone or Telegram to:

Confirm payment and order details.
Send delivery updates or ask for clarification about your address or selected product.
Respond to support requests, refund reviews or order issues.
Send service-related notices that are necessary to complete your order.

8. Data retention

We keep information only for as long as reasonably necessary for order fulfilment, customer support, dispute handling, accounting, tax, fraud prevention and legal compliance.

9. Security

We use reasonable technical and organizational safeguards, including secure connections, restricted access and reputable payment providers. No online system is completely risk-free, so please keep your email, phone and Telegram accounts secure.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain uses of your personal data. You may also withdraw consent where processing is based on consent.

How to exercise your rights

11. Children's data

Vivinne Perfumery is intended for customers who can legally make purchases. We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us so we can review it.

12. International processing

Your information may be processed or stored in countries other than where you live because our website, payment, email, hosting or support providers may operate across different regions. We aim to work with trusted providers and reasonable safeguards.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date and may notify you through the website, email or another reasonable channel.

Your continued use of Vivinne Perfumery after changes take effect means you accept the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: support@vivinneperfumery.com.ng
Telegram: via the official Vivinne Perfumery bot and support flow.